Job description
As a Customer Support Agent, you will be the first point of contact for clients, providing assistance in both English and Italian. Your main role will be to handle questions, guide users, and resolve issues in a professional and empathetic way. You will represent the company’s voice and contribute to creating a positive experience for each customer. This position is well-suited to someone who enjoys problem-solving, can stay calm under pressure, and communicates clearly.
Key Responsibilities
• Reply to customer inquiries via email, chat, or phone
• Offer solutions or escalate issues to the right team when needed
• Keep clear and accurate records of conversations and cases
What We Expect from a New Hire
• Fluency in both English and Italian
• A professional and patient approach to communication
• Calm under pressure and able to handle different situations
• Cooperative and supportive team player
Job Requirements
• Previous experience in customer support or service roles
• Excellent verbal and written communication in both languages
• Ability to handle multiple tasks at once
• Good problem-solving skills
• Familiarity with tools like Zendesk, Freshdesk, or similar software
• Solid computer literacy and willingness to learn new systems
• Patience and a customer-first approach
• Independent work ethic in a remote environment
• Organizational skills with attention to detail
• Reliable internet connection and a quiet workspace
